If you want the best customer service then an Online Help Desk Ticketing Software is a must for your business. Here in this article, we will list out the best free online help desk ticketing system available in the market.
In this online customer service, systems will take the incoming customer requests for support and automatically generates a customer service ticket. This service ticket will help you to keep a track of all emails. There is customer help desk software available in the market – Open Source (software for which the original source code is made freely available), cloud-based software ( software running on cloud computing provider’s servers), and web-based help desk software ( software that works online on service provider’s website).
Free Online Help Desk Software
Here we will list out the top five web-based free help desk software. You will not need any installation or technical knowledge for using this software. All the software are freemium and can be customized per your needs.
Fresh Desk
Fresh Desk ticketing system gives you everything you need to delight your customers. Both Paid and Free versions are available for this software. This is one of the best free software available in the market. Even we are using this help desk for our e-commerce website for the last 3 years. Almost all the basic features are available in the free version for unlimited time. Yes, you heard it correctly, unlike other software, a fresh desk allows you all essential features available for unlimited time. These features are available for free for up to 3 agents. If you want to add a fourth agent then you need to buy the paid version. For a detailed version please refer to its official website. Below is the pricing structure of the Help Desk Ticketing Software.
Fresh Desk is an online help desk ticketing system available free for up to 3 users in the market.
Click Desk
Click Desk is another best free ticketing software available in the market. It includes Live Chat features fully integrated with the help desk. Besides Live Chat options it also includes other features like notice board, logbook, knowledge base, photo gallery, etc. It gives all essential features for the un-limited time. It is available for free for up to 10 agents and then for another agent, you need to buy the paid plan. The best part is that the customer service of this help desk is excellent. They respond to our requests within one hour. For a detailed version please refer to its official website. Below is the pricing structure of the Help Desk Ticketing Software.
Click Desk Online Ticketing Help Desk Software available free in the market
Groovehq
It is another best free ticketing software available in the market. It Collaborates all your customer emails, social media posts, live chats, and calls together in one helpdesk. It is the best help desk software built for a small team. If you are not satisfied with the available email platforms and finding it hard to keep a track of customer emails then this is the best option for you. For detailed version please refer to its official website. Below is the pricing structure of the Help Desk Ticketing Software.
Groovehq helpdesk ticketing software is freemium software available in the market
Zoho Desk
It is another best free help desk software. It includes both the Free and Paid versions. The free version is available for up to 10 users and beyond the 10th user, you need to buy the paid plan. It includes almost all essential features for starting customer support. For a detailed version please refer to its official website. Below is the pricing structure of the Help Desk Ticketing Software.
Zoho Desk is the industry’s first context-aware help desk software that helps businesses focus on the customer.
Helprace
It is another free software most suitable for small business users. It includes both free and paid version. It is free for up to 3 users and for the additional users you need to buy the paid plan. It includes all the essential features of any ticket system. For detailed version please refer to its official website. Below is the pricing structure of the Help Desk Ticketing Software.
helprace ticketing system is free software that makes the customer service more productive
Some common stand out features of these tools are
- Live Chat
- Automated Rules
- Canned Response
- Knowledge Base
- Customer Self Service Portal
- Report Generation
- Support Widget
- Customer Satisfaction Ratings
- Collaboration Features
- Scenario Automation
- Bulk Action etc.
EngageBay
EngageBay is all-in-one and affordable sales, support, marketing, and CRM software.
It is available for free for up to 1000 contacts and email ids. Post this, you need to purchase the paid plan.
If you run a small to medium-size business then this option will work best for you.
This software includes many possibilities like Marketing Automation, CRM & Sales Bay, and Live Chat & Helpdesk.
EngageBay pricing
Are you using any other free customer service? If yes then please share with us. Further, if you have any questions or queries, feel free to contact us or write a small message in the below comment box.