Best Five Free Customer Service Softwares

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online help desk ticketing system
online help desk ticketing system

If you want a best customer service then a Online Help Desk Ticketing Softwares is must for your business. Here in this article we will list out the best free online help desk ticketing system available in the market.

In this online customer service, systems will takes the incoming customer requests for support and automatically generates a customer service ticket. This service ticket will help you to keep a track of all emails. There are of customer help desk software available in the market – Open Source (software for which the original source code is made freely available), cloud based software ( softwares running on  cloud computing provider’s servers) and web-based help desk software ( software that work online on service provider’s website).

Free Online Help Desk Software

Here we will list out the top five web-based free help desk softwares. You will not need any installation or technical knowledge for using this softwares. All the softwares are freemium and can be customized per your needs.

Fresh Desk

Fresh Desk ticketing system gives you everything you need to delight your customers. Both Paid and Free version are available for this software. This is one of best free software available in the market. Even we are using this help desk for our e-commerce website since last 3 years. Almost all the basic features are available in the free version for unlimited time. Yes you heard it correctly, unlike other software, fresh desk allow you all essential features available for unlimited time. This features are available for free up to 3 agents. If you want to add fourth agent then you need to buy the paid version. For detail version please refer its official website. Below are the pricing structure of the Help Desk Ticketing Software.

Fresh Desk Pricing
Fresh Desk is a online help desk ticketing system available free up to 3 user in the market.

Click Desk

Click Desk is another best free ticketing software available in the market. It include Live Chat features fully integrated with the help desk. Besides Live Chat options it also include other features like notice board, log book, knowledge base, photo gallery etc. It give all essential features for un-limited time. It is available for free up to 10 agents and then for another agent you need to buy the paid plan. The best part is that the customer service of this help desk is excellent. They respond to our requests within one hour. For detail version please refer its official website. Below are the pricing structure of the Help Desk Ticketing Software.

Click Desk Online Ticketing Help Desk Software
Click Desk Online Ticketing Help Desk Software available free in the market

Groovehq

It is another best free ticketing software available in the market. It Collaborate all your customer emails, social media posts, live chats and calls together in one helpdesk. It is the best help desk software built for a small team. If you are not satisfied with the available email platforms and finding it hard to keep a track of customer emails then this is the best option for you. For detail version please refer its official website. Below are the pricing structure of the Help Desk Ticketing Software.

Groovehq helpdesk ticketing softwares

Groovehq helpdesk ticketing software is freemium software avaialbe in the market

Zoho Desk

It is another best free help desk software. It include both Free and Paid version. Free version is available up to 10 user and beyond 10th user you need to buy the paid plan. It include almost all essential features for starting a customer support. For detail version please refer its official website. Below are the pricing structure of the Help Desk Ticketing Software.

Zoho Help Desk
Zoho Desk is the industry’s first context-aware help desk software that helps businesses focus on the customer.

Helprace

It is another free software mostly suitable for small business users. It include both free and paid version. It is free up to 3 user and for additional user you need to buy the paid plan. It includes all essential features of any ticket system. For detail version please refer its official website. Below are the pricing structure of the Help Desk Ticketing Software.

helprace ticketing system
helprace ticketing system is a free software that make the customer service more productive

Some common stand out features of these tools are

  • Live Chat
  • Automated Rules
  • Canned Response
  • Knowledge Base
  • Customer Self Service Portal
  • Report Generation
  • Support Widget
  • Customer Satisfaction Ratings
  • Collaboration Features
  • Scenario Automation
  • Bullk Action etc.

Are you using any other free customer serivce? If yes then please share with us. Further, if you have any question or query, feel free to contact us or write a small message in the below comment box.

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